Return & Refund Policy
🔁 Return & Refund Policy
At Wayn Naturals, customer satisfaction is at the heart of everything we do.
While our products are crafted with care and quality, we understand that issues can sometimes arise — and we’re here to help.
📦 Returns Eligibility
Due to the nature of food products, we only accept returns under the following conditions:
- You received the wrong item
- The product was damaged in transit
- Your order was incomplete or missing items
🕐 Return Window
To be eligible for a return or replacement:
- You must contact us within 48 hours of receiving the order
- Items must be unused, sealed, and in original condition
💵 Refunds & Replacements
If your return is approved, you may choose one of the following:
- A replacement product (shipped free of charge)
- A full refund to your original payment method
Refunds typically take 5–7 business days to appear, depending on your bank or payment provider.
🚚 How to Request a Return
Please email us at support@waynnaturals.com or chat with us on WhatsApp with:
- Order number
- Photos of the product (if damaged)
- Description of the issue
Our support team will review and respond within 24 hours.
🚫 Non-Returnable Items
- Opened or used food products
- Products returned after 48 hours of delivery
- Orders placed with incorrect delivery information (e.g., wrong address)
📌 Important Notes
- We reserve the right to approve or deny refund claims based on inspection.
- Return shipping charges (if applicable) will be discussed case-by-case.
Wayn Naturals – Wayanadan Spices. Naturally Bold. Globally Trusted.